Refund policy

Return or Exchange Criteria

Ordered items may be returned or exchanged within 7 days of purchase, provided that:
- The item(s) to be returned or exchanged must meet SELLABLE CONDITION, together with the original packaging

- The exchange items have to be unworn and unaltered.

- "EXCLUDED ITEMS" such as silk, knitted, chiffon products or any vulnerable one are not accepted to exchange.

- All sales items is NOT ALLOWED for exchange or return.

 

We will exchange instead of refund for defective goods. If you want to exchange different sizes, it is up to our stock availability. In the meanwhile, you might need to bear all shipping cost during exchange.

Delivery Fees and Tax

Delivery fees will not be refunded for any return or exchange.

Since your order has been sent to a DDU destination (taxes and duties collected by local customs and courier), taxes and duties are non-refundable from us.

 

The procedure for Return/Exchange

At Suncoo Paris, your satisfaction is always guaranteed! That is why we allow return and size/colour exchange!

 

Return Procedure

All returns will be refunded via store credit voucher equivalent to the purchase amount which you can use for future purchases on our website. Store credit vouchers are valid for 12 months from the date of issue.

 

Simply indicate “Return” on the invoice and send it together with your returns parcel to the mailing address below. Please use a trackable delivery method and keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.

 

Attn: Suncoo Online Customer Services

Magazzin Group Limited

Address: Unit A & B, 32/F, TML Tower, 3 Hoi Shing Road, Tsuen Wan, New Territories, HKSAR

Tel: 852 35189700